Our Long Lasting Relationships
“I highly recommend Cheryl Helm! We’re fortunate to have a responsive, accessible resource with strong technical understanding and skill. She genuinely cares about partnering with clients to ensure their business goals are achieved. At the same time, she uses her broad experience in the Contact Center industry to guide as needed. We’ve achieved outcomes we wouldn’t have defined on our own, with Cheryl’s insights.
Cheryl is a highly skilled facilitator of professional education sessions. She can adapt classroom plans and exercises to best meet the needs of her session participants in real-time.
Cheryl’s strong listening and communication skills allow her to translate business issues into actionable plans, which have transformed our work. I welcome the opportunity to work with Cheryl anytime. She is the best of the best!
Beth Gauthier-Jenkin Vice President, Customer Care | Gopher Sport
“Her perspective always demonstrates out-of-the-box thinking and her ideas aim to fulfill the CIO strategy. Her contributions have allowed the call center to significantly improve the value to the client. She does all of this in a way that elevates the people who work with her. Her coaching, direct approach to providing feedback, ability to evaluate proper solutions and pairing it with the right opportunity are the reasons I strongly recommend Cheryl Helm.
Sylvain Guilbert VP/CIO Information System, Echelon Insurance
“Cheryl was a mentor for me on a major project as we consolidated seven of our Contact Centers across Canada onto one contact routing technology (Avaya/Nortel AACC.) I learned so much from working with her – she’s amazing. The depth of her knowledge is fantastic, she’s passionate about her work and shares that passion with you. I will work with Cheryl again anytime.
Sebastien ArpinSenior Technical Specialist Telecom,
Contact Centre Expert Enterprise Wide,
Great-West Life Assurance and IGM Financial
