About Helm Communications
Helm Communications was founded to help businesses worldwide improve their customer interactions, business processes and Contact Center technology selections. With 30 plus years of experience in voice communications (omni-channel interactions), Contact Center operations and technologies across a diverse set of industries, Helm Communications brings a wealth of experience to the table to move your organization forward, while achieving your customer service and business goals.
In recognition of the complexity of the Contact Center environment and the myriad of solutions available in the marketplace, Helm Communications strives to bridge gaps between your Contact Center management, IT, various business units and executive leadership’s thoughts and opinions in selecting the best technologies that enable better customer interactions. Technology is clearly the enabler, yet it is only one of the 3 pillars (People, Processes and Technology) required to succeed.
Our specialties include:
- Contact Center Operational Assessments
- Contact Center Technology Assessments
- Vendor / Product Selection – RFI, RFP, RFQ
- Vendor Management – solving any issues between your organization and the vendor, paving the way for a successful partnership
- Omni-channel Contact Routing Design and Implementation Support
- Troubleshooting organizational issues and finding solutions that move the Contact Center forward
- Metrics and KPIs – creating meaningful dashboards and reports to measure and improve on business outcomes
- Training and educational courses (both virtual and onsite) covering various Contact Center operations and management topics
- Courses are customized to meet your business requirements, they are not cookie-cutter off the shelf programs
By choosing Helm Communications you will receive a unique and individual approach, not a cookie cutter approach, to your organization and Contact Center needs. We have a passion to help our customers realize their potential and help your company grow. Visit our Contact Page today to start improving your customer relations and follow us on social media to stay in the loop!
Why choose Helm Communications?
- Industry experience: Insurance, banking, automobile clubs, credit unions, utilities – gas and electricity, health care (insurance, hospitals, doctor practices), retail, communications – telcos and mobility, airlines, governmental agencies in the US and Canada
- Global experience: UK, Ireland, Denmark, Netherlands, Belgium, Switzerland, Greece, Italy, Japan, Australia, Haiti, Bahamas, US, Canada
- Focused experience in the Contact Center industry…ONLY!
- Bound by the Society of Communication Technology Consultant Code of Ethics
Helm Communications was first a CTC member (Community of Telecommunications Consultants – Canadian) 2012-2015 until the CTC merged with the SCTC. We have been an active member of the SCTC (Society of Communications Technology Consultants International) since 2015. Since SCTC’s founding in 1976, the members of (SCTC) are required to be independent and are restricted under the SCTC Code of Ethics from selling any product or service other than independent services. Every consultant member annually must sign and renew their membership, which reinforces our independence and those ethics. Highlighted below are of the most important:
- No member shall represent conflicting or competing interests, nor shall be placed in a position where the member’s interest is, or may be in conflict with duty to the client.
- No member shall accept fees, commissions, or any other valuable consideration in connection with those services from anyone other than the member’s client.
To read the full SCTC Code of Ethics: https://www.sctcconsultants.org/code-of-ethics.
Cheryl Odee Helm
Contact Center Technology and Operations Consultant
Helm Communications, Inc.
